Shiprocket intends to increase customer service teams at partners by 3x this quarter

India's leading tech-enabled D2C aggregator, Shiprocket has announced its plans to begin hiring in the current quarter of the year to fortify its existing team of 310 employees.

Having hired 25 candidates in the last quarter (April-June), the e-commerce logistics aggregator plans to hire an additional 60 highly skilled applicants in the current quarter. The strategic appointments will be aimed at strengthening multiple teams such as engineering, product, logistics operations and account management at junior and mid-level positions.

The brand will be scouting for candidates with strong interpersonal communication skills, analytical skills, time management, relationship building, and a flair for customer service. This hiring will take place over the next six months.

Saahil Goel, Co-Founder and CEO, Shiprocket, said, “While the pandemic has disrupted most sectors, we are delighted to announce that Shiprocket is offering job opportunities to professionals even during these challenging times. For these crucial roles across key teams such as product, engineering, and KAM, we will be appointing candidates with holistic skill-sets combining soft and technical skills. At this juncture, we look forward to onboarding new people with fresh ideas who will support Shiprocket on its accelerated growth trajectory.”

Due to the current situation, Shiprocket is actively organizing video interviews for potential candidates. The brand is looking for candidates through job portals, personal networks, internal references, and third-party vendors. Along with the internal hiring, the brand intends to expand its customer service call center aggressively in preparation for the festive season demand. On the back of its hiring endeavors, Shiprocket is witnessing a 25% increase year-on-year in its team size.

Incepted in 2017, Shiprocket works with MSMEs in the e-commerce sector, providing shipments to 220 countries across 26,000+ pin codes. The brand currently has over 1.5 lakh sellers on board and works with 15 courier partners for seamless last-mile deliveries.